Refund Policy

Thank you for shopping with Repair Circle. We strive to provide you with high-quality mobile phone accessories and repairs and exceptional customer service. This Refund Policy outlines the terms and conditions for requesting a refund for products purchased from our store.

1. Refund Eligibility

• Refund Window: Refunds can be requested within 14 days from the date of purchase.
• Condition of the Phone: To be eligible for a refund, the product must be in its original condition, unused, and in the original packaging with all accessories, manuals, and documentation.
• Proof of Purchase: A valid receipt or proof of purchase is required for all refund requests.

2. Refund Process

• Request a Refund: Contact our store within the 14-day window to initiate a refund request.
• Return the Phone: You will be provided with instructions on how to return the product. Please ensure the product is securely packaged to avoid damage during transit.
• Inspection: Upon receipt of the returned product, our team will inspect it to ensure it meets the eligibility criteria outlined above.
• Refund Issuance: If the return is approved, a refund will be processed to the original method of payment within 7 business days.

3. Non-Refundable Items

The following items are not eligible for a refund:

• Products that have been damaged, altered, or used.
• Products returned after the 14-day refund period.
• Products without the original packaging, accessories, or documentation.
• Any items purchased as part of a promotional offer or bundle.

4. Warranty Information

• Warranty Period: All accessories come with a 6-month warranty from the date of purchase.
• Coverage: The warranty covers defects in materials and workmanship. It does not cover damage resulting from misuse, accidents, or unauthorized modifications.
• Warranty Claims: If you encounter any issues with your products during the warranty period, please contact our customer service team for support. If the issue is covered under warranty, we will arrange for repair or replacement.

5. Contact Us

If you have any questions or need further assistance regarding our Refund Policy, please reach out to our customer service team at:

Email: feedback@repaircircle.au

We appreciate your business and are committed to ensuring your satisfaction with our products and services.